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Product

Site/Page URL

Issue type Issue type Download Installation and configuration Technical issue Billing None of above

Installation and configuration Installation and configuration Plugin Child theme Layout pack

The documentation page covers the steps for installing and configuring your plugin. You could reach the documentation page from the primary navigation, product page and the footer. If if still doesn't work, please let us know what difficulty are you experiencing with the installation or configuration.

Issue facing with the installation of child theme Issue facing with the installation of child theme Missing styesheet? Difficulty in importing demo content? Others

The documentation page covers steps for importing demo content of a child theme. You could reach the documentation page from the primary navigation, product page and the footer. If if still doesn't work, we will be happy to import the demo content on your website and we will required your permission to install the demo content. You could create an account on your website using the following email address: hello@diviextended.com. If you want to specify anything else related to it, please enter here.

What other query do you have related to the installation? Please enter here.

The documentation page covers steps for installing a layout pack. You could reach the documentation page from the primary navigation, product page and the footer. If if still doesn't work, please let us know what difficulty are you experiencing with the installation.

If you are getting this error while installing your child theme, please check the theme documentation in order to see which file do you need to install as your child theme. Typically we don't need to upload the main product zip file that you download. We need to extract it first and then upload the innser zip file to install the child theme. Please give it a try and if still doesn't work, we will be happy to install the child theme on your website. We require your permission to install to do that. You could create an account on your website using the following email address: hello@diviextended.com. If you want to specify anything else related to it, please enter here.

Download issue type Download issue type Can't see your files on the downloads page? Purchased from any other website and want to download?

Enter the order number or email address (if different from the one entered above).

As you purchased your product from other website, your downloads will not be available here. Please contact their seller website and ask for assistance in downloading your product. In case if you have difficlutly contacting them, please enter the website name, email address used for placing the order and any copy or receipt of your purchase.

Billing issue type Billing issue type Download invoice Upgrade license Other account or billing issues

Your invoice is available for download almost instantly from the account area. For annual and lifetime membership, the invoice is available in a few hours. If you have anything specific about the invoice, please explain here.

Do you have purchased a single site license and want to upgrade to extended? Or do you want to migrate to annual or lifetime membership from your existing plan, you could do that by paying the difference amount. Let us know your upgrade choice here and we will create your new order.

Fill out this field with a simple, easy to understand and descriptive message about your issue.

Fill out this field with a simple, easy to understand and descriptive message about your issue.

Technical issue Technical issue Plugin Child theme Layout

Plugin issue Plugin issue Something is broken Something is not working as expected and I have design issue My site is heavily customized and some CSS and design elements of the plugin are not working

As first step in order to address a technical issue, we recommend that you have updated version of WordPress and Divi on your website. Your should try clearing and disabling cache plugin as well. If these steps doesn't work, please create an account on your website using the following email address: hello@diviextended.com. If you have any specific technical issue, please enter here.

As first step in order to address a technical issue, we recommend that you have updated version of WordPress and Divi on your website. Your should try clearing and disabling cache plugin as well. If you have used a lot of custom CSS on your website for customization, check if any of your code overrides the plugin's CSS code. If these steps doesn't work, please create an account on your website using the following email address: hello@diviextended.com. If you have any specific technical issue, please enter here.

If you have used a lot of custom CSS on your website for customization, check if any of your code overrides the plugin's CSS code. If these steps doesn't work, please create an account on your website using the following email address: hello@diviextended.com. If you have any specific technical issue, please enter here.

Fill out this field with a simple, easy to understand and descriptive message about your issue.